RESUMÉ

David W. Irwin

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• Microsoft Certified Systems Engineer
• Microsoft Certified Professional TCP/IP
• NT-CIP NT Certified Independent Professional
• B.S. in Computer Science
• Computer Forensics Specialist
• Certified Novell Administrator 4.1
• A+ Certified Service Technician

• 11 years supporting Win2k Active Directory Enterprise
• 12 years supporting Citrix Winframe/Metaframe and Terminal Services
• 13 years experience supporting NT/AD Enterprise
• 18 years supporting HP/Compaq Proliant hardware
• Configure and connect through iLO
• Install, and configure HP Insight Manager
• Connect and configure HP Array Controller and external Storage Array
• Install, configure, monitor, and control Veritas BackupExec
• Install and configure HP StorageWorks Library
• Monitor servers through NAGIOS and SCOM
• Experience supporting HP VMWare
• BigIP Support experience

• 5 years experience specializing in Computer Forensic Analysis
• 8 years experience with various personal and hardware firewall solutions
• Thorough knowledge of Microsoft Windows XP/2000
• 19 years experience with IBM and compatible hardware (Dell)
• Using, and supporting, Microsoft Office applications

• Server monitoring and support – Network Operations Command Center
• Utilize Microsoft SCOM to monitor and support approximately 3000 servers
• Support Clustered, Virtual, and BigIP servers
• Support HP Blade hardware
• Use Sysinternals PS Tools

• Desktop/Server/Infrastructure/Telephony support
• Responsible for all IT for Phoenix, AZ. and Encino, CA.
• Responsible for backup and restore utilizing Veritas BackupExec
• Configured iLO for remote control of servers
• Created a unique IP addressing scheme to make it easy to find the iLO IP Address
• Created SelfHelp automated fix tools improving customer satisfaction and speeding resolution time
• Utilized free open source tools to efficiently solve remote problems without increasing costs
• Used combinations of tools to keep support costs low while increasing data security
• Obtained Forensic images of workstations from terminated employees
• Performed Forensic searches to provide necessary evidence for terminations
• Supported the install/config/troubleshooting of full disk encryption software on all laptops
• Supported the install/support and key management of GPG for encryption/decryption of files sent to/from 3^rd party vendors
• Participated in testing GPG and PGP plugins for Outlook to encrypt email
• Recommended the enterprise version of RoboForm for password management

• Worked on several high profile forensic cases as a contractor
• Built a new system for data analysis and testing
• Purchased hardware to replicate customer systems

• Successfully migrated over 3000 users from Novell to Active Directory ahead of schedule
• Created and managed Novell, NT 4, AD, Unix, Linux, AS/400, FDR, Sybase, and Stratus IDs
• Responsible for reporting on above platforms
• Trained and developed colleagues to support many of the previous systems
• Created step by step training materials and documentation so colleagues could immediately perform job duties with no direction
• Reduced lead time from 10 days to same day on most requested work through use of tools such as Hyena to automate processes
• Received numerous accolades from customers by eliminating the need to escalate requests
• Received additional bonus for customer satisfaction

• Global Security as Sr. Tech, and Sr. Forensic Specialist, 4 years
• Worked closely with local law enforcement worldwide on Forensics and Fraud
• Worked closely with U.S. Secret Service analyzing skimmers
• Responsible for global desktop, server, infrastructure, and helpdesk support
• Upgraded many workstations to Win2k/XP for Active Directory POA
• Maintained Citrix Server for global database connectivity
• Business Technology/AETO/Service Management as LAN Administrator, 3 years
• Responsible for all Establishment Services servers
• Could take server from crate to production in 2 hours if necessary
• Completed many projects including Enterprise Systems Management, and Call Recording, resulting in improved server availability, and improved customer service
• Received Rings of Service Reward and thousands of dollars in bonuses for completing projects on or ahead of schedule
• Business Technology as Technician II and Technician I, 3 years
• Repaired, replaced, and upgraded 1000 desktops
• Migrated all desktops from OS/2 to Windows NT resulting in improved system performance, greater software availability, and reduced customer service call times
• RCP and E/S TSC, 3 years
• Handled extremely high volume customer service with exceptional stats

• Bachelor of Science in Computer Science

• Computer Evidence Investigation, and Security review
• This included encryption/decryption and stenography software
• Preservation, identification, extraction, and documentation of computer evidence from an NTFS system
• Internet Investigation training
• Computer security threats and risks in classified government and corporate environments which are critical to the infra-structure of the United States

• EnCase Computer Forensics Training

• 803 Administering Microsoft Windows NT 4.0
• 922 Supporting Microsoft Windows NT 4.0- Core
• 689 Supporting Microsoft Windows NT 4.0- Enterprise
• 826 Creating and Configuring a Web Server
• 688 Internetworking with Microsoft TCP/IP 4.0

• Many technical seminars related to hardware, software, and management
• Management and Supervision through Rio Salado Community College
• BOYA and Kaset Customer Service skill building

• Management & Supervision

• Major: Communication Arts Technology
• Courses in Photography, Graphic Arts, and Multimedia Presentations
• Radio D.J.

• Electronic trouble-shooting and repair